Cancellation Policy
To ensure 100% freshness of the products we manufacture & pack the products only based on the no. of orders hence we cannot accept any returns. We pack all your products with utmost care to ensure no breakages and leakages. In the rarest of rare events if you face any issues with the products, we would be very kind to understand your feedback and look into it and take appropriate actions.
However, none of the above terms affect your statutory rights or your rights under the consumer protection regulations when goods are faulty or incorrectly supplied. If eligible, we will refund your money. Shipping charges /return shipping charges will not be refunded except where we sent any wrong product.
Refunds will be done in the following cases. Packages lost in transit or in case a wrong item has been sent to you. Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.
Shipping returns
To return your product, you should mail your product to:
Keralahomemade, Nikarthil, Cherthala, Kerala – India, 688531
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@keralahomemade.com for questions related to refunds and returns.